Information Notice Regarding Customer Support During 'Golden Week'


Thank you for your continued support of Good Smile Company Products! Golden Week is a period of multiple public holidays that takes place in Japan at the start of May. This post summarizes which days customer service will be available during this period.
(*All dates are in Japanese Standard Time)

29th April (Tues): Customer Service Unavailable.
30th April (Wed): Customer Service Available
1st May (Thurs): Customer Service Available
2nd May (Fri): Customer Service Available
3rd May (Sat): Customer Service Unavailable
4th May (Sun): Customer Service Unavailable
5th May (Mon): Customer Service Unavailable
6th May (Tues): Customer Service Unavailable

The standard support schedule will resume from the 7th May.

The GOOD SMILE ONLINE SHOP support team ( will also be following the same schedule as above. We apologise for any inconvenience this may cause our customers, and appreciate your understanding.

Good Smile Company Support Site: