Information Notice Regarding Customer Support During 'Golden Week'


Thank you for your continued support of Good Smile Company Products!

Golden Week is a period of multiple public holidays that takes place in Japan at the start of May. This post summarizes which days customer service will be unavailable during this period. (*All dates are in Japanese Standard Time)

Business Holidays During Golden Week

  29th April (Wed): Customer Service Unavailable.
  2nd May (Sat) - 6th May (Wed): Customer Service Unavailable

Any inquiries received during these times will be dealt with in order of receipt when customer service becomes available again. The standard support schedule will resume on Thursday, the 7th May 2015.

The GOOD SMILE ONLINE SHOP support team will also be following the same schedule as above. We apologise for any inconvenience this may cause our customers, and appreciate your understanding.

Good Smile Company Support Site:

Web Form: