Information Notice Regarding Customer Support During 'Silver Week'


Thank you for your continued support of Good Smile Company Products!

Silver Week is a period of multiple public holidays that takes place in Japan in September. This post summarizes which days customer service will be unavailable during this period. (*All dates are in Japanese Standard Time)

Business Holidays During Silver Week

  19th September (Sat) - 23rd September (Wed) : Customer Service Unavailable.

Any inquiries received during these times will be dealt with in order of receipt when customer service becomes available again. The standard support schedule will resume on Thursday, the 24th September 2015.

The GOOD SMILE ONLINE SHOP support team will also be following the same schedule as above. We apologise for any inconvenience this may cause our customers, and appreciate your understanding.

Good Smile Company Support Site:

Web Form: