Information Notice Regarding Customer Support During 'Golden Week'


Thank you for your continued support of Good Smile Company Products!

Golden Week is a period of multiple public holidays that takes place in Japan at the start of May. This post summarizes which days customer service will be unavailable during this period. (*All dates are in Japanese Standard Time)

Business Holidays During Golden Week
  29th April (Fri) - 1st May (Sun): Customer Service Unavailable.
  3nd May (Tues) - 5th May (Thurs): Customer Service Unavailable.

Any inquiries received during these times will be dealt with in order of receipt on the next business day that customer service is available again.

The GOODSMILE ONLINE SHOP support team will also be following the same schedule as above. We apologise for any inconvenience this may cause our customers, and appreciate your understanding.

Good Smile Company Support Site:
Web Form:

Web Form: