Information Official Apology Regarding the Shipment of Nendoroid Miku Hatsune: Cheerful Ver.
We have received many reports that Nendoroid Miku Hatsune: Cheerful (Support) Ver. has not been reaching its destination in the time specified, even though it was shipped in July 2011.
After some investigation, it was found that this was due to an error in the method used for shipping. While all products were supposed to be shipped via Express Mail Service (EMS), they were accidentally sent via surface mail. While EMS generally takes approximately 10 days to reach its destination, surface mail takes approximately three months. We wish to extend our apologies to everyone who ordered the figure, there is no excuse for the error we have made.
All international orders were charged 2000 JP Yen for EMS delivery, but were sent via surface mail. We will be refunding the 2000 JP Yen shipping fee to all customers who placed an order for the figure from overseas. If you paid for your order with a credit card, we will be refunding the amount directly to the account linked to your card. If you paid using Paypal, we will be sending a 2000 JP Yen refund to your Paypal account. The refunds will start from the 11th August 2011 and should be complete within a few days.
As of the 10th August, we have confirmed that the surface mail packages have started to arrive at the following countries:
China (Mainland)
Hong Kong
Taiwan
Singapore
Thailand
Other countries may have to wait until mid-October before the packages start to arrive. Having to wait for a figure you expected much earlier is certainly not a pleasant experience, and once again we cannot apologize enough for the careless error on our part. As soon as we hear word that other countries have received their packages, we will update the website noting which countries have received them.
In the case that your figure has been damaged due to the long surface mail delivery, we will gladly replace it for you. Simply contact customer support and we will organize a replacement to be sent to you.
Furthermore, we promise that future shipping from the GSC Online Shop will always be via EMS. We hope that this incident will not prevent you from ordering from us in the future, and that you will have many pleasant transactions with the GSC Online Shop in the future.
Good Smile Company Online Shop Customer Support.
If you wish to contact the GSC Support team regarding this matter, please use one of the following:
Contact Form: http://goodsmile-wf-global.ecq.sc/contacts
E-mail: shop.overseas@goodsmile.jp
