Information Notice and Apology Regarding Chara-Ani's Scale Figure Rem
Thank you for your continued support of Good Smile Company products.
This notice is to inform you that a product defect was discovered on the following product that started shipping out from the 25th of January, 2021.
The copyright information on the base of the figure may be incorrect in some cases.
Incorrect: ©得能正太郎・芳文社／NEW GAME!!製作委員会
If you have found this defect in your product, please contact our customer support department.
The correct base will be shipped to customers that have contacted us starting from late March.
*Support for this defect will be offered for two years starting from the post date of this notice.
Web Form: http://support.goodsmile.info/eng/inquiry/
We deeply apologize for any inconvenience caused and hope for your understanding in this matter.
We will be strengthening our product inspection procedures in order to prevent defects in the future.
Good Smile Company