Information Notice and Apology Regarding Nendoroid Playset #08: Gryffindor Common Room

2021/08/27

Thank you for your continued support of Good Smile Company products.
A spelling error was discovered on the fireplace part of the following product which began shipping out from the 29th of June, 2021.


Applicable Product

Good Smile Company
Nendoroid Playset #08: Gryffindor Common Room
（JAN：4580590113879）

Spelling Error

Correct: GRYFFINDOR
Incorrect: GRYFFIDDOR




Support Procedure
■Customers who Purchased from the GOODSMILE ONLINE SHOP
Customers who purchased from the GOODSMILE ONLINE SHOP will receive a replacement part at the address originally provided for shipping the product. (Products will begin shipping out from mid-October.)
■Customers who Purchased from Shops Other than the GOODSMILE ONLINE SHOP
We ask customers who purchased from shops other than the GOODSMILE ONLINE SHOP to contact our customer support department with the following information.
  • Name
  • Phone Number
  • Postal Code
  • Address
  • Number of Units Purchased
Replacement parts will be shipped out to customers in the order that inquiries are received starting from mid-October.

*Support for this defect will be offered for two years starting from the post date of this notice.

Customer Support
Web Form: https://partner.goodsmile.info/support/eng/inquiry/
Email: support@goodsmile.jp

We deeply apologize for any inconvenience caused and hope for your understanding in this matter.
We will be strengthening our product inspection procedures in order to prevent defects in the future.



Good Smile Company