Information Notice and Apology Regarding figma Yumi Yotsuya Product Defects
Thank you for your continued support of Good Smile Company products.
This notice is to inform you that after Max Factory's figma Yumi Yotsuya (JAN：4545784067239) began shipping out from the 8th of September, 2021, some units that did not pass preliminary shipping inspections were discovered to have been accidentally shipped out with satisfactory units.
In the case that you find one of the following defects is applicable to your product, please contact our customer support team.
Replacement parts will be offered to customers as inquiries are received.
*Please note that it may take some time for our customer support team to respond to your inquiry.
■ Mismatched Parts
Some units may come with mismatched arm and leg parts.
Check your figma for the L and R symbols on the arm and leg parts, and contact our customer support team in the case of a mismatch.
■ Paint Defects
Some units may have paint bleeds, paint drips or other defects.
If you find a similar defect on your product, please contact our customer support team.
■ Regarding Indentations on the Bottom of the Wing Parts
This part of the mold ensures the integrity of the part during manufacturing and is a part of the design.
The reason this was changed from the initial prototype sculpt is because we were concerned about the possibility of problems occurring if these indentations were filled during manufacturing. This change was made with the approval of the licensor.
We sincerely apologize for not providing this information to customers earlier and will ensure to do so in the future.
Web Form: https://partner.goodsmile.info/support/eng/inquiry/
We deeply apologize for any inconvenience caused and hope for your understanding in this matter.
We will be strengthening our product inspection procedures in order to prevent defects in the future.
Max Factory Good Smile Company