Information Notice Regarding Change of Shipping Procedures for GOODSMILE ONLINE SHOP Purchases
Thank you for your continued support of the GOODSMILE ONLINE SHOP.
This notice is to inform you that due to rising shipping costs and recent changes in the global logistics environment, we will be changing our procedures for handling shipment of orders containing multiple products.
We will be enacting the changes as detailed below.
Shipping Procedure Change:
Customers will no longer be able to combine multiple preorder products into a single order. Multiple units of the same preorder product can still be combined into a single order. Multiple in-stock products can also still be combined into a single order.
Date of Change:
Products made available for preorder on or after the 15th of December, 2021 will be affected by this change.
In the past, we have aimed to reduce the burden of shipping costs on our customers by paying for a portion of the shipping costs when items in a single order were shipped out separately. Unfortunately, this is no longer a sustainable option.
We sincerely apologize for the inconvenience and burden this may cause our customers and thank you for your understanding in this matter.
We will continue to strive to provide our customers with quality products and excellent service.