Information Notice and Apology to Purchasers of Uguisumaru

2022/01/06

Thank you for your continued support of Good Smile Company products.

This notice is to inform you that a defect was discovered in regards to the following product, which originally started shipping out from the 27th of September, 2021.

ORANGE ROUGE
Uguisumaru (JAN:4580416941419)

Defect Details
In some cases, the emblem printed on the base of the figure is incorrect.




(Right: Defect/Left: Correct)

Support Procedure
If you have found this defect in your product, please contact our customer support department.
Corrected parts will be shipped to customers that have contacted us starting from early February.

Support Period
6th January 2022 - 31st January 2023

Customer Support
Web Form: https://www.goodsmile.support/en/inquiry_en/
Email: support@goodsmile.jp

Please be sure to include your name, address, the number of units purchased and where you purchased your figure(s) in your customer support inquiry.

We deeply apologize for any inconvenience caused and hope for your understanding in this matter.
We will be strengthening our product inspection procedures in order to prevent defects in the future.


Medicos Entertainment
Good Smile Company