Information Notice and Apology to Purchasers of Nendoroid Thorns

2022/06/20

Thank you for your continued support of Good Smile Company products.
This notice is to inform you that a defect was discovered in regards to a certain part included with Nendoroid Thorns (JAN:4580590125803), which began shipping out in May 2022.

Applicable Product
Good Smile Arts Shanghai
Nendoroid Thorns (JAN:4580590125803)

Defect Details
An area on right hand part E is unpainted.


*The cuff of the glove is not painted black.

Support Procedure
Customers who purchased from the GOODSMILE ONLINE SHOP or GOODSMILE ONLINE SHOP US
Once replacement parts are prepared, they will be shipped to the same address that your product was sent to.
No further action is required by GOODSMILE ONLINE SHOP and GOODSMILE ONLINE SHOP US customers. We ask that you wait until replacement parts have been shipped.
(Replacement parts are scheduled to begin shipping out from August.)

Customers who purchased from stores other than the GOODSMILE ONLINE SHOP or GOODSMILE ONLINE SHOP US
Please fill out the Good Smile Company customer service inquiry form.
(Replacement parts are scheduled to begin shipping out from August.)

■ Good Smile Company Customer Service Inquiry Form ■
https://www.goodsmile.support/en/inquiry_en/
・Please note that you are requesting a replacement part.
・Please send a photo of the defective hand part.
*In the case that you are requesting replacement parts for multiple Nendoroids, we ask that you send photos of the defective part for each Nendoroid.

Customers who purchased from the GOODSMILE ONLINE SHOP or GOODSMILE ONLINE SHOP US and have changed/will change their address after shipping
Please fill out the Good Smile Company customer service inquiry form.
(Replacement parts are scheduled to begin shipping out from August.)

■ Good Smile Company Customer Service Inquiry Form ■
https://www.goodsmile.support/en/inquiry_en/
・Please note that you are requesting a replacement part.
・Please send a photo of the defective hand part.
*In the case that you are requesting replacement parts for multiple Nendoroids, we ask that you send photos of the defective part for each Nendoroid.

Support Period
20th June 2022 - 31st August 2024

*Your inquiry will be reviewed by customer support staff and responded to within three weeks. If you do not receive a response within three weeks, we ask that you check your email address and complete the inquiry form again.

We apologize for the inconvenience this may cause and hope for your understanding in this matter.
We will be strengthening our internal checking procedures to prevent mistakes like this in the future.



Good Smile Arts Shanghai
Good Smile Company