Information Notice and Apology to Purchasers of POP UP PARADE Joker (Rerelease)
2022/08/19
Thank you for your continued support of Good Smile Company products.
This notice is to inform you that a defect was discovered in the paintwork of POP UP PARADE Joker (Rerelease) (JAN：4580416945134).
Good Smile Company
POP UP PARADE Joker (Rerelease) (JAN：4580416945134)
Defect Details
Incorrect paintwork was found on the side and back buttons of the coat.
(Left: Error/Right: Correct)
Support Procedure
GOODSMILE ONLINE SHOP Customers (https://goodsmileshop.com/en/)
Once replacement parts are prepared, GOODSMILE ONLINE SHOP customers will be sent a replacement part to the same address entered when preordering the figure.
There is no need to contact customer service to receive the replacement part.
GOODSMILE ONLINE SHOP US Customers (https://www.goodsmileus.com/)
GOODSMILE ONLINE SHOP US customers will be contacted by the GOODSMILE ONLINE SHOP US team with more information.
Customers of Other Stores
Please contact our customer support department for a replacement part.
Please be sure to include your name, address, the number of units purchased and where you purchased your figure(s) in your customer support inquiry and also attach a screenshot of your purchase receipt and a photo of the defect with your inquiry.
■Good Smile Company Support Inquiry Form■
GOODSMILE ONLINE SHOP Customers (https://goodsmileshop.com/en/) That Have Changed Their Shipping Address Since Purchase
Please contact our customer support department for a replacement part. Please indicate that you have changed your shipping address in your inquiry.
Please be sure to include your name, address, the number of units purchased and where you purchased your figure(s) in your customer support inquiry and also attach a screenshot of your purchase receipt and a photo of the defect with your inquiry.
■Good Smile Company Support Inquiry Form■
Support Period: August 2022 - August 2024
Replacement Part Expected Shipment Date: From October 2022
*Only a replacement part of the main figure body will be sent. It will not come with an additional product package or base.
*Specific shipment date of replacement parts is not yet final. Specific shipment date will be announced as it is determined.
We deeply apologize for any inconvenience caused and hope for your understanding in this matter.
We will be strengthening our product inspection procedures in order to prevent defects in the future.
Good Smile Company
