Information Notice and Apology to Purchasers of WING's Sepia

2022/10/18

Thank you for your continued support of Good Smile Company products.

This notice is to inform you that a defect was discovered with WING's Sepia (JAN:4562177700498), which began shipping out from October 2022.
Please see below for more details.

Applicable Product
WING
Sepia
JAN:4562177700498

Defect Details
There have been instances of lower-body part pieces breaking when connecting the lower-body part to the figure base.


Support Procedure

GOODSMILE ONLINE SHOP Customers (https://goodsmileshop.com/en/)
GOODSMILE ONLINE SHOP customers will be sent replacement lower-body and base parts to the same address entered when preordering the figure. There is no need to contact customer service to receive the replacement parts.


GOODSMILE ONLINE SHOP US Customers (https://www.goodsmileus.com/)
Please contact our customer support department for replacement parts. Lower-body and base replacement parts will be shipped to customers that have contacted us.
Please include the following information in your inquiry:

  • Name
  • Email address
  • Shipping address (with zip code)
  • Number of units purchased
  • The store that the figure(s) was/were purchased from
  • Proof of purchase (screenshot or photo of receipt), or a photo showing the figure defect with the customer's figure(s).

Inquiry Form

*Your inquiry will be reviewed by customer support staff and responded to within three weeks. If you do not receive a response within three weeks, we ask that you check your email address and complete the inquiry form again.


Update 11/8/2022: The support procedure for GOODSMILE ONLINE SHOP US Customers has changed. GOODSMILE ONLINE SHOP US customers will be contacted by GOODSMILE ONLINE US customer support with further information. We sincerely apologize for the inconvenience and hope for your understanding.

Customers of other stores
Please contact our customer support department for replacement parts. Lower-body and base replacement parts will be shipped to customers that have contacted us.
Please include the following information in your inquiry:

  • Name
  • Email address
  • Shipping address (with zip code)
  • Number of units purchased
  • The store that the figure(s) was/were purchased from
  • Proof of purchase (screenshot or photo of receipt), or a photo showing the figure defect with the customer's figure(s).

Inquiry Form

*Your inquiry will be reviewed by customer support staff and responded to within three weeks. If you do not receive a response within three weeks, we ask that you check your email address and complete the inquiry form again.

Customers who purchased from the GOODSMILE ONLINE SHOP and have changed their address after shipping
Please contact our customer support department for replacement parts. Lower-body and base replacement parts will be shipped to customers that have contacted us.
Please include the following information in your inquiry:

  • Name
  • Email address
  • Shipping address (with zip code)
  • Number of units purchased
  • The store that the figure(s) was/were purchased from
  • Proof of purchase (screenshot or photo of receipt), or a photo showing the figure defect with the customer's figure(s).

Inquiry Form

*Your inquiry will be reviewed by customer support staff and responded to within three weeks. If you do not receive a response within three weeks, we ask that you check your email address and complete the inquiry form again.

Support will be offered from October 2022 to April 2023.

Replacement parts are planned to be shipped to customers starting from January 2023.

*Only the lower-body parts and figure base parts will be sent as replacement parts. Upper-body parts and figure packaging will not be sent.


We apologize for the inconvenience this may cause and hope for your understanding in this matter.

We will be strengthening our internal checking procedures to prevent mistakes like this in the future.



WING
Good Smile Company