Information Notice Regarding Shipment of Complete Replacements for figma Yumi Yotsuya

2022/12/19

Thank you for your continued support of Good Smile Company products.

This notice is to inform you that following our defect notice and apology published September 10, 2021, the production of complete product replacements for Max Factory's figma Yumi Yotsuya (JAN: 4545784067239) is set to be completed soon. The notice will also detail the shipping schedule of the figure replacements.

We sincerely apologize for the long wait for the replacements.



Complete Replacement Shipping Schedule

Replacements are planned to be shipped starting from late January 2023.

We sincerely apologize for the delay, and thank you for your patience.

Replacements will not be shipped all at once, but in the initial order of requests received. Due to the large number of replacement requests, shipping time of your replacement may vary depending on the timing of your initial request. We thank you for your understanding.

If you would like to check the status of your shipment, please contact Good Smile Company customer support using our contact form.
Please allow us some time to respond to your shipment status confirmation request. Responses will be sent within 10 business days of your request (closed Saturdays, Sundays and national holidays). Please understand that priority is given to replacement requests and address change requests.

Notes Regarding Shipment

  • Notice of shipment will not be sent for each individual shipment.
  • Delivery time may vary between recipients as replacements are to be shipped out in the initial order of requests received.
  • Replacements will be sent via JP Post.
  • Replacement will be shipped in plain cardboard packaging.
  • Customers who purchased from the GOODSMILE ONLINE SHOP will receive the bonus face parts along with the complete replacement.
  • Game/anime codes will not be enclosed with the replacement. Please use the code shipped with the original product.
  • Customers will not be individually contacted in the event of a returned package.
  • In the case that the shipment was returned, please contact Good Smile Company customer support using our contact form. Please note that it may take some time to reship returned parcels.

Customers who have submitted a replacement request or change of address request by December 26, 2022 at 18:00 JST and have not received their replacements by the end of March, please contact Good Smile Company customer support using the contact form.


Regarding Delivery Address

If you have changed addresses from the time of your replacement request, please contact Good Smile Company customer support by December 26, 2022 at 18:00 JST and provide the following information:

  • Name from the initial request
  • Phone number from the initial request
  • Former address
  • New address

Good Smile Company Customer Support Contact Form: https://www.goodsmile.support/en/inquiry_en/

Customers who notify us of a change of address after December 26, 2022 at 18:00JST will receive their shipment in February or later.


Notes Regarding Shipping Address

  • Customers will not be individually contacted in the event of a returned package.
  • Customers are expected to make arrangements for packages shipped to an old address.


Application Period for Replacement Products

Replacement product requests will be accepted until August 2023. Customers who wish to request a replacement should contact Good Smile Company customer support via our contact form or email.

Customers who request a replacement after December 19, 2022 will receive their shipment in February or later.


We sincerely apologize for any inconvenience caused and hope for your understanding in this matter.
We will be strengthening our internal checking procedures to prevent defects like this in the future.




Max Factory
Good Smile Company