Information Notice and Apology Regarding Good Smile Company's ACT MODE Ray & Type WASP
Thank you for your continued support of Good Smile Company products.
It was recently discovered that Good Smile Company's ACT MODE Ray & Type WASP (JAN：4580590170063), shipped out from the 10th of April, was sent to customers with a missing part.
We apologize for any inconvenience this may cause to customers who have purchased the product.
Shipped out from the 10th of April 2023
Good Smile Company ACT MODE Ray & Type WASP (JAN：4580590170063)
J Parts listed in the instruction manual
Error: J Part x1
Correct: J Part x2
Additional parts will be sent to customers once they are available.
Parts sent will be a J Parts + I Parts set.
▼Customers who purchased from the GOODSMILE ONLINE SHOP and have not moved since delivery.
Parts will be sent to the address that was used to send the original product. There is no need to request a replacement part set.
Please wait while we prepare parts for shipment.
▼Customers who purchased from the GOODSMILE ONLINE SHOP and have moved to a new address since delivery
We will send parts to your new address.
Please notify us of your new address using the inquiry form by the end of May 2023.
▼Customers who purchased from the GOODSMILE ONLINE SHOP US or other stores
If you would like to have the relevant parts sent to you, please use the inquiry form to request parts.
Making a Request via the Inquiry Form
Refer to the ACT MODE Ray & Type WASP Insufficient J-Part Replacement Application Form in the dropdown list on the inquiry form page.
Fill out all required information to contact us.
Notes Regarding Requests
- Parts will be sent out to customers from June 2023.
- If you have changed address following delivery of the original product, please apply via the form by the end of May 2023.
- Please attach a photo or screenshot of your receipt or purchase history at the time of order when submitting your inquiry. If you do not have a receipt, please mention this at the time of inquiry.
- Do not send photos with excessive editing or cropping.
- After submitting your request, an email reply will be sent confirming the details of your request within 7 business days.
May 2023-May 2025
Contact Information for Inquiries Regarding this Matter
Good Smile Company Customer Support: https://support.goodsmile.com/hc/en-us/
We sincerely apologize for any inconvenience caused and hope for your understanding in this matter.
We will be strengthening our internal checking procedures to prevent mistakes like this in the future.
Good Smile Company